A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers. Predictive dialers perform the same function but the architecture and delivery methods can vary greatly between manufacturers. There are several types of predictive dialing: Software, Hardware, Smart, and Hosted dialers.

Read More

VOS3000 is designed for small and medium scale carrier-class operations by Arshtechnosolutions . In addition to providing Account Management,Rate Management, Package Management, Cards Management, Gateway Management, Phone Management, Softswitch Management, IVR Management, System Management, User Management, Data Query and Web Self-Service System, the system also integrates add-on modules like the Caliing Card/Call Back Business System (support 6 million cards) and Extreme Media Proxy, for you to build a stable , reliable and high-performance operating system. VOS3000 softswitch supports SIP/H323/SIP-H323, with capacity up to 5,000 simultaneous calls. After rigorous testing, the VOS3000 softswitch proves to be a stable and reliable high performance system .

Read More

VoIP business can be divided for two large categories - wholesale and retail . The most popular is wholesale business, because it is the simplest way to earn money by trading VoIP traffic at wholesale . Wholesaler profits are generated from difference of buying prices and selling prices . Thus, the main target is to find the cheapest price for some route and to sell it more expensive as you can! A VoIP wholesaler, which buys traffic from other wholesaler and then sells them to other wholesaler, is named as Simple Wholesaler . The start-point of a route for traffic is named as Origination Point. As usual, originator is a retailer-company, which sells prepaid-cards, has call shops, offers IP-Phone services etc . The end-point of a route for traffic is named as Termination Point . And a terminator is not only retailer, but it could be also a wholesaler . Thus, a wholesaler, which makes a termination point, is named as Termination Wholesaler .

Read More

VICIDIAL is a software suite that is designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound contact center suite with inbound email support as well. VICIDIAL can function as an ACD for inbound calls or for Closer calls coming from VICIDIAL outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone.

Read More

International telephone calls are those made between different countries . These telephone calls are processed by international gateway exchanges (switches) . Charges for these calls were high initially but declined greatly during the 20th century due to advances in technology and liberalization . Originally they were placed via long-distance operators . The calls were transmitted by cable, communications satellite, radio, and more recently, fiber optics and Voice over Internet Protocol (VoIP) . International Direct Dialling was introduced in the 1970s, so calls can be dialed by country code without an operator .

Read More

Search engine optimization (SEO) is the process of affecting the visibility of a website or a web page in a search engine's "natural" or un-paid ("organic") search results . In general, the earlier (or higher ranked on the search results page), and more frequently a site appears in the search results list, the more visitors it will receive from the search engine's users. SEO may target different kinds of search, including image search, local search, video search, academic search,[1] news search and industry-specific vertical search engines .

Read More

Vtiger CRM refers to both cloud and open source versions of the CRM application offered by the company Vtiger . Vtiger's open source CRM application was originally forked from SugarCRM with the intention of being a fully open source CRM application with comparable functionality to SugarCRM and Salesforce.com . It offers reporting, a customer portal and an Outlook plugin in its free edition, whereas those functions are in paid versions of the other CRM applications . Vtiger's cloud application was released in 2010, and offers added functionality such as a new interface, advanced reporting, and email campaigns .

Read More

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service and was created by John Patrick Garcia of Guagua National Colleges.

Read More

Outsource Call Center Services to India The million dollar question for most of the companies is why we should outsource call center services or business to the country like India, to answer this question we present some facts, first of all the timings do perfectly match. Secondly, getting business done from India is actually cost-effective for them, the employee rate that is payable in the US is much higher as compared to the cost of employee in India that too without compromising on the quality of work, that's why companies in the USA like Call Center Services and their business needs to India without a second thought.

Read More

Web development is a broad term for the work involved in developing a web site for the Internet (World Wide Web) or an intranet (a private network). Web development can range from developing the simplest static single page of plain text to the most complex web-based internet applications, electronic businesses, and social network services. A more comprehensive list of tasks to which web development commonly refers, may include web design, web content development, client liaison, client-side/server-side scripting, web server and network security configuration, and e-commerce development. Among web professionals, "web development" usually refers to the main non-design aspects of building web sites: writing markup and coding. Most recently Web development has come to mean the creation of content management systems or CMS. These CMS can be made from scratch, proprietary (such as Open Text) or open source (such as Drupal). In broad terms the CMS acts as middleware between the database and the user through the browser. A principle benefit of a CMS is that it allows non-technical people to make changes to their Web site without having technical knowledge.

Read More

Asterisk/Other CTI Hardware based Dialer IVRS / CRM / Voice Logger Based Solutions with computer telephony integration hardware for supporting up to 90 T1/E1 Boards through a single Server can be deployed on Rental EMI and Purchase Modes.Voice logger solutions and IVR call flows Web call back integrations can also be offered under a single roof along with the hardware based dialer solution.

Read More

CRM Solutions come with many features and tools and it's important for a company to choose a product based on their specific organisational needs. Most vendors will present information on their respective websites which includes :

• Features These are what the product actually does and what value it can provide to an organisation.
• Support Many CRM vendors have a basic level of support which generally only includes email and/or access to a support forum. Telephone support is often charged in either an annual or ad hoc pricing strategy. Some companies on site support which is charged as an extra premium.
• Pricing This will be shown either per user or a flat price for a number of users. Many solutions require a lump sum annual license, others are a monthly/quarterly service or have variable pricing options depending on organisational needs.