What Is Vicidial ?

VICIDIAL is a software suite that is designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound contact center suite with inbound email support as well. VICIDIAL can function as an ACD for inbound calls or for Closer calls coming from VICIDIAL outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone.

Major Vicidial Features :

  • Inbound, Outbound and Blended call handling and Inbound Email handling
  • Outbound agent-controlled, broadcast and predictive dialing
  • Full USA, Canada and UK reegulatory compliance capability
  • Web-based agent and administrative interfaces
  • Ability to have agents operate remotely
  • Integrated call recording
  • Three-Way calling within the agent application
  • Scheduled Callbacks: Agent-Only and Anyone
  • Web-configurable IVRs and Voicemail boxes
  • Scalable to hundreds of seats
  • Ability to use standard Telco lines and VOIP trunks
  • Open-Source AGPLv2 licensed, with no software licensing cost

Vicidial has two main components :

  • Ast GUI client
  • Vicidial

Ast GUI client

The main GUI application, astGUIclient, is a set of AJAX scripts utilizing JavaScript and XMLHTTPRequest functions that work within a browser to give real-time information and functionality with just an internet browser on the client computer. - See more at: http://www.asteriskservice.com/services/vicidial.html#sthash.3TiW8cz3.dpuf

Vicidial

Vicidial is a list dialer that can be integrated with Asterisk and is highly configurable with detailed logging. Vicidial can operate in two modes: manual and automatic. In manual mode, agents can dial the leads form web page one by one. In automatic mode, Vicidial automatically dials the number of leads configured by autodial level and connects dialed leads to agents when the call is answered. - See more at: http://www.asteriskservice.com/services/vicidial.html#sthash.3TiW8cz3.dpuf

Vicidial is an open source callcenter solution and therefore requires no software licensing for both installation and operation on the Asterisk PBX system. - See more at: http://www.asteriskservice.com/services/vicidial.html#sthash.3TiW8cz3.dpuf